Automatic Call Distribution (ACD) software automatically accepts and equally routes incoming calls to fixed group of agents assigned to an ACD Group based on their job function, workload, and availability. If all agents are busy, incoming calls are held in queue for next available agent.
The ACD Management software supports the real-time monitoring of incoming call activity, agent activity and status, and historical report data. Departments also have the ability to change system parameters and generate ACD reports on demand.
Rates may vary based on customer application.
