UCLA Gateway

Telephones
Conference Sets
EBS Telephones
EBS Add-On Modules
Norstar Telephones
Norstar Add-On Modules
Single-Line Sets
VoIP Sets
VoIP Add-on Modules
Zoom Phones

Accessories
Amplified Handsets
Cords
External Bells
Headsets
Jacks, Connectors & Adapters
VoIP-Batteries, Power, Chargers

Basic Voice Service
Telephone Line Service
-Feature Packages
-Optional Features
Voicemail
Class of Service Options
Authorization Code

Special Voice Services
Audio Conferencing Services
Disability Assistance
Emergency Communications
Fax Express
Overhead Paging Service
Two-Way Radio (800 MHz)

Voice Applications
Automated Attendant
Automatic Call Distribution
MusicSource (music on hold)
Uniform Call Distribution

Data Services
Backbone Connections
Domain Name Registration
Cabling & Circuits
T-1

Video Services
Cable Television

ACD GROUP Basic ACD Group consists of a pool of ACD agents assigned to ACD Group. ACD Basic Group Features: call queuing, priority levels, monitoring, night service, overflow & audio routing. Benefits: • Routes calls to agents based on workload and availability • Provides customized call delay announcements and music to callers in queue Pricing: Recurring $26.34 per month <Back

IT Services Product and Service Rates May Be Subject to Change