The auto attendant answers simultaneous calls and responds to the caller's selections without intervention of a receptionist 24 hours a day, 365 days a year. It is designed for departments that receive a large volume of incoming calls, or those that may not have enough staff to handle incoming call traffic. Callers can navigate through the system and listen to one or more customized menus that offer options to select specific departments or individuals, listen to a prerecorded information message, leave a message, or request live assistance. Time of day routing allows caller to be routed to a different set of options based on the time of day and day of the week. Web-based auto attendant reports are available anytime.
