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UCLA Home / Campus Services / Phone & Voice Services

IT Services Product & Services Catalog
 


AUTO ATTENDANT
The auto attendant answers simultaneous calls and responds to the caller's selections without intervention of a receptionist 24 hours a day, 365 days a year. It is designed for departments that receive a large volume of incoming calls, or those that may not have enough staff to handle incoming call traffic. Callers can navigate through the system and listen to one or more customized menus that offer options to select specific departments or individuals, listen to a prerecorded information message, leave a message, or request live assistance. • Programming options include: time of day greetings (day, lunch, after hours and holiday’s), repeat choices, transfer to an extension number, transfer to live assistance, play a message, transfer to voicemail. Time of day routing allows caller to be routed to a different set of options based on the time of day and day of the week. Web-based auto attendant reports are available anytime

Benefits:
• Enables your department to handle more calls without adding telephone lines or staff.
• Handles high call volume based on ports, not dedicated lines
• Responds to callers without staff intervention.
• Routes callers directly to frequently-called numbers
• Allows callers to choose services through menu selections
• Customized scripts convey specific information and options to callers
• Auto Attendant reports are available via IT Service Web site

Pricing:
Recurring $41.95 per month
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IT Services Product and Service Rates May Be Subject to Change
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