Often used by telephone attendants or operators, headsets are useful for anyone who spends significant time on the telephone, computer, or must combine calls with other activities. IT Services provides a variety of corded, wireless, and Bluetooth headsets which are available on a purchase basis that includes a one year warranty. IT Services supports headsets for all types of business environments and devices, softphone applications, and video conferencing (WebEx, Zoom). Headsets offers users the following important and measurable benefits when using a telephone, softphone, computer, laptop or mobile device.
Hands-Free Advantage: Using a headset means you hands are free, so you can multi-task while you are on the telephone, computer, or laptop.
Ergonomic Advantage: Good posture is an important step in creating a more comfortable work environment. Using a headset means you don’t have to cradle the handset uncomfortably between your neck and shoulder which can reduce upper back and neck muscle tension by up to 31%.
Sound Advantage:The signal processing circuitry in professional telephone headsets can improve the quality of sound for both you and your caller
Mobility Advantage: 70% of calls fail to get through first time meaning increasing numbers of voice mails and increased cycle time for even the most simple of decisions. Using a wireless headset solution means you are always contactable as well as free to move around your workspace while you are on a call.
For additional headset information, visit https://training.it.ucla.edu/headsets/
