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UCLA Home / Campus Services / Phone & Voice Services

IT Services Product & Services Catalog
 


LINE BASIC ACD AGENT
Billing for ACD In Call dedicated dial tone line that includes ACD Basic Agent Feature Package. Features include: ACD, ACD Not Ready, Make Set Busy, Display Queue Threshold, Line of Business, and Closed key walk away codes.

Benefits:
• Routes calls to agents based on workload and availability
• Provides customized call delay announcements and music to callers in queue

Pricing:
Recurring $16.09 per month

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IT Services Product and Service Rates May Be Subject to Change
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