UCLA Gateway

Telephones
Conference Sets
EBS Telephones
EBS Add-On Modules
Norstar Telephones
Norstar Add-On Modules
Single-Line Sets
VoIP Sets
VoIP Add-on Modules
Zoom Phones

Accessories
Amplified Handsets
Cords
External Bells
Headsets
Jacks, Connectors & Adapters
VoIP-Batteries, Power, Chargers

Basic Voice Service
Telephone Line Service
-Feature Packages
-Optional Features
Voicemail
Class of Service Options
Authorization Code

Special Voice Services
Audio Conferencing Services
Disability Assistance
Emergency Communications
Fax Express
Overhead Paging Service
Two-Way Radio (800 MHz)

Voice Applications
Automated Attendant
Automatic Call Distribution
MusicSource (music on hold)
Uniform Call Distribution

Data Services
Backbone Connections
Domain Name Registration
Cabling & Circuits
T-1

Video Services
Cable Television

LINE BASIC ACD AGENT Billing for ACD In Call dedicated dial tone line that includes ACD Basic Agent Feature Package. Features include: ACD, ACD Not Ready, Make Set Busy, Display Queue Threshold, Line of Business, and Closed key walk away codes. Benefits: • Routes calls to agents based on workload and availability • Provides customized call delay announcements and music to callers in queue Pricing: Recurring $16.09 per month <Back

IT Services Product and Service Rates May Be Subject to Change